Connect & Power Up!

A Charge Point Operator (CPO) is a company that operates, manages, and sets up a network of charging stations. For example: Around the city of Copenhagen, almost all available charging stations are operated and owned by E.ON (Note that a CPO does not necessarily need to own the charging stations). They are our Charge Point Operators here, as they take care of the existing infrastructure and build new ones.

Our onboarding reference guide will guide you through the next steps to get your stations operational.

Mobee  offers a few ways to get your stations installed.

You can hire your own electrical contractor and have them complete the Mobee ® Installer Training Certification Program. The course is free and takes about 90 minutes to complete.

We also have operations and maintenance (O&M) partners that can provide you a full suite of services for your EV charging project. To access a full list of Mobee O&M partners, please click here.

Before activation, a station must be pinpointed, or have its location chosen on a map. Your installer will pinpoint your station(s) during the completion of the installation wizard on the station display screen.

After pinpointing has been completed, the station screen will display:

• An instructional charging video
• A green checkmark status for each port
• No error messages
• No lit error LEDs

If any error messages display or LEDs are lit, the installer should resolve those issues before proceeding. If the above criteria are met, your station is ready to be activated.

After installation and pinpointing, please contact the Mobee Activations team at 1-XXX-XXX-XXXX, option 2 to get your stations activated. Please be prepared with:

1. Your account information or sales order number
2. Station names (how you want to identify your Mobee stations)
3. The MAC address or serial number located on the station(s) (here’s how to find it)
4. Pricing policy (Will you set a fee for charging?)
5. Access policy (Will you restrict access to your stations?)

You should have received an email from [email protected] with a link to create your station network manager account. Please complete these steps to set up your account:

1. Create your username and password.
2. Set up your contact and account information.
3. Provide contact info for individuals in your organization who will be involved in:
   1. Receiving payments from your stations (Flex Billing)
   2. Station network administration (system admin)
   3. Accounts payable (cloud plan renewals)
   4. Driver feedback
   5. Maintenance feedback
   6. Other administrative notices and new system features
4. Agree to the Terms and Conditions.
5. Activate Flex Billing (i.e., provide bank account information so Mobee can send the revenue share from charging fees to you).

After your network manager account is set up, you can access additional help documentation by logging into your Mobee account.

There are four steps to collecting revenue from EV charging:

1. Set up Flex Billing.
2. Create pricing rules to define how much drivers will pay. (Your customer success manager can help with this.)
3. Create a pricing policy to define which pricing rules apply to which drivers.
4. Apply the pricing policy to your stations.

After you complete these steps, charging revenue will deposit to your account. For assistance with these steps, access the Help menu from your Mobee account.

Typically, there are incentives available. We help you through the process to asses governmental grants applicable to your purchase.

Yes, Mobee  equipment is NEMA 3R rated for indoor and outdoor use. They can withstand normal wear and tear due to daily exposure to environmental elements and are stable for extreme weather conditions.

EVSE Installations should always be performed under the guidance of a certified electrician or electrical engineer. Conduit and wiring runs from the main electrical panel, to the charging station's site. The charging station is then installed according to the manufacturer's specifications. You can find out more information from the Construction Resources for EVSE Installation page.

No, assuming there is cellular signal at the installation site. If cellular signal is weak you may need WiFi or a cellular repeater.

You can request support using our owner support web form or through your Mobee account.

Owner support web form: This easy-to-use form can be used to submit general questions or report an issue with your Mobee stations.

Mobee Dashboard: Submitting a case through your account dashboard allows you to raise concerns with a specific station. Here’s how:

1. From your dashboard, select the Stations tab.
2. Click the Station Name for the station you’d like to view.
3. Select the Status/Actions tab from the orange navigation bar.
4. This page will show the status of stations.
5. From the Troubleshooting section, select Report a Problem. This will automatically send all the relevant station information to our Support team for investigation.